REFUND,
EXCHANGE &
WARRANTY
POLICIES

Returns

 

   We do not offer refunds. All Fascinears™ setting bases are custom-made-to-order, and all products that are custom-made-to-order, which includes both resin trial models and finished goods, are non-refundable and non-exchangeable.  

Exchanges

   There are certain situations where an exchange is warranted and will be granted. Our exchange policy, in the event the wrong order was delivered, lasts 30 days, and includes 14 days during which the wrong shipment must be returned via shipment policies outlined below. A wrong order delivered is defined as an order made for a different customer and associated with a different purchase order. In addition, a wrong order delivered is indicated when a different product was delivered than that which the customer both ordered and received via shipment. We will not offer exchanges 30 days after a purchase was made and delivered. 

   If an item was delivered, but was clearly an order made for another customer, an exchange for the correct order, as originally place, is warranted. The wrong package received must be returned for exchange with the original order. The packaged item must be returned in original condition as received. 

   To complete your qualified exchange, we require a receipt or proof of purchase—which in most cases will not match that of the package received.  Any item submitted for an exchanged more than 30 days after delivery will neither be warranted nor granted. 

Exchanges (if applicable)

   Once your item is received and inspected, we will send you an email to notify you that we have received your returned item, which was incorrectly shipped to the wrong address. We will also notify you of the date of delivery of your order as originally placed.

 
   If you have not received a notice of receipt of item for exchange, within 7 days of having returned the item requiring exchange, please contact us at:  Support@Fascinears.com 

   You will not be responsible for paying shipping costs for exchanging a product that was shipped to the wrong address. Fine jewelry items are shipped via Fedex or UPS with insurance.

   If you send a warranted exchange as described above to our physical address using the United States Postal Service, we will not receive it and it will be returned to you by the mail service. We cannot and do not guarantee that we will receive your item returned for warranted exchanged as specified above.

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Warranties & Responsibilities for Services and Products

  

   When we receive a valid warranty claim of defect for a product purchased from us within the first 90 days of purchase, which subsequently became deemed a valid warranty claim by website administration, support and/or operator, we will either repair the relevant defect or replace the product, granted an image and explanation of the defect was submitted within 90 days of original purchase and delivery.  Please request a copy of the Service Request Form to fill out via email at Support@Fascinears.com

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   A valid claim is defined as an image of a defect claimed, successfully submitted (via the upload option on the website or via return email after receiving the Service Request Form) along with the filled-out Service Request Form, that subsequently became approved by JLA, Inc. by way of a valid warranty claim RMA number issued. Products that are returned without an RMA can be refused by the online retailer. Thus, it is important to obtain an RMA before submitting any merchandise for repair.

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   If we are unable to repair or replace a product subject to a valid claim, within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.

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Right to change and modify Terms

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   Site ownership retains the ability to change or modify these Terms at Site Owner’s will, and such change is Terms may occur without requirement to receive the consent and approval of Users.

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   We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. Your continued use of the Website or our services after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

Shipping

   Please call support at 800 704 8976 if you have an item to exchange based on the above-stipulated return-to-exchange policy. 

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   Shipping time of your item will depend on your location and the type of service and product you select.

   We have three shipping options for high and fine jewelry: 
Fedex Express Saver Insured (3-Day) -  $20.00 (free for all final produce purchases)
Fedex Express Insured (2-Day) - $60.00 (shipping charge not included)
Fedex Overnight Insured - $120.00 (shipping charge not included)

   In addition, please note the following summary: (i) Products can only be exchanged if the wrong order was received and only in the country in which they were originally purchased; and (ii) we do not offer refunds or exchanges on delivered final orders because all orders are made-to-order and custom-fitted to the specific wearer having placed the order originally.