RETURN AND EXCHANGE POLICY
Returns
We do not offer refunds. All Fascinears™ setting bases are custom-made-to-order, and all products that are custom-made-to-order, which includes both resin trial models and finished goods, are non-refundable and non-exchangeable.
Exchanges
There are certain situations where an exchange is warranted and will be granted. Our exchange policy, in the event the wrong order was delivered, lasts 30 days, and includes 14 days during which the wrong shipment must be returned via shipment policies outlined below. A wrong order delivered is defined as an order made by a different customer and associated with a different purchase order; or a different product was delivered than that which the customer received. We will not offer exchanges 30 days after a purchase was made and delivered.
If an item was delivered, but was clearly an order made for another customer, an exchange for the correct order, as originally place, is warranted. The wrong package received must be returned for exchange with the original order. The packaged item must be returned in original condition as received.
To complete your qualified exchange, we require a receipt or proof of purchase—which in most cases will not match that of the package received. Any item submitted for an exchanged more than 30 days after delivery will neither be warranted nor granted.
Exchanges (if applicable)
Once your item is received and inspected, we will send you an email to notify you that we have received your returned item, which was incorrectly shipped to the wrong address. We will also notify you of the date of delivery of your original order as placed.
If you have not received a notice of receipt of item for exchange, within 7 days of having returned the item requiring exchange, please contact us JewelryLabAmerica@gmail.com
You will not be responsible for paying shipping costs for exchanging a product that was shipped to the wrong address. Fine jewelry items are shipped via Fedex or UPS with insurance.
If you send a warranted exchange as described above to our physical address using the United States Postal Service, we will not receive it and it will be returned to you by the mail service. We cannot and do not guarantee that we will receive your item returned for warranted exchanged as specified above.
